About Coach Junid
My Story
Unveiling the Journey of Coach Junid Abdussalam: A Visionary Leader in Customer Service Excellence, Business Consulting & Personal Development
Mastering the Art of Excellence
Coach Junid Abdussalam is a trailblazer in Customer Service Excellence, Business & Management Consulting, and Personal Development Coaching. As a CEO, coach, and trainer, he has spearheaded the transformation of multiple businesses, leaving a lasting impact on service excellence and organizational success.
Academic Excellence & Certifications
A distinguished alumnus, Coach Junid holds an MBA in Service Excellence from the University of Wales, Cardiff (UK). His expertise is further solidified by industry-recognized certifications, including:
- Neuro-Semantics (NS) & Neuro-Linguistic Programming (NLP) Certified Practitioner
- Certified Practitioner of Hypnosis & Time-Lines
- Certified Life Purpose Coach (USA)
- Certified Approved Trainer of HRDF, Malaysia
- Professional Degree in Administrative Management (Institute of Administrative Management, UK)
Global Experience & Industry Leadership
With over 30 years of experience in the service industry, Coach Junid has held senior management roles in Malaysian banks, multinational corporations in the UK, and a leading Malaysian IT & Business Solutions firm. His global expertise extends to serving as a Consulting Partner in a local consultancy firm and leading the Penang Research Centre in Socio-Economy, affiliated with the Penang Malay Chamber of Commerce.
Entrepreneurial Leadership & Business Impact
Beyond consulting, Coach Junid is a visionary entrepreneur and the Founder & Managing Partner of IMC Quantum Quest, a firm specializing in business development advisory, training, and consulting for global clients. He also leads:
- CEO of Tadika Sains Muslim Sdn Bhd (Preschool Education)
- CEO of AITECH Solutions & Management Sdn Bhd (Parking Management Systems)
- CEO of Perkhidmatan Alam Indah Sdn Bhd (Event Management)
Empowering Transformation Through NS-NLP & Coaching
Coach Junid is not just an expert; he is a catalyst for transformation. Leveraging Neuro-Semantics and NLP techniques, he empowers individuals and organizations to break barriers, enhance productivity, and achieve exceptional success. His dedication to training, counseling, coaching, and digital business solutions continues to impact professionals and businesses worldwide.
Join the Journey of Growth & Excellence
Success has no limits. Embark on a transformative journey with Coach Junid Abdussalam, where expertise meets innovation, and excellence is not just a goal—it’s a way of life.
Distinguished Affiliations:
European Customer Experience Organization: As a proud member of the European Customer Experience Organization, he is part of a dynamic community committed to advancing customer service standards and shaping the future of customer experiences across the continent.
Founding Member – Institute of Neuro-Semantics Malaysia:
As a founding member of the Institute of Neuro-Semantics Malaysia, he plays a pivotal role in fostering the growth and understanding of Neuro-Semantics, contributing to the transformative power it holds in personal and professional development
The Pillars of Success: A Personal Journey
Behind the triumphs of Coach Junid, lie two extraordinary women and man – his wife., mother and father. In the crucible of challenges, their unwavering support and motivational spirit became the cornerstone of his success story.
Family Anchors: His wife, mother and father, the silent architects of his success, provided the backbone of support and encouragement during the toughest moments. Their belief in his potential became the driving force that propelled him forward.
Embracing Challenges: The secret to success, he believes, lies in embracing challenges. It’s about daring to take the plunge, continuously learning, and translating knowledge into action. Every attempt unveils untapped capabilities, and without trying, one remains in perpetual unawareness of their true potential.
The Essence of Struggle: In the crucible of struggle, true progress emerges. Coach Junid advocates that challenges are not roadblocks but stepping stones to growth. The absence of struggle denotes stagnation while navigating challenges leads to continual advancement.
Mindset Matters:
Maintaining a mindset anchored in confidence, positivity, hope, and unwavering belief is the key to overcoming obstacles. The mantra is simple – affirm that success is achievable, and the journey becomes more feasible.
Patience, the Virtue:
Success, he insists, is a patient pursuit. The ability to endure, persist, and wait for the seeds sown to flourish is an indispensable virtue. Patience becomes the bridge that spans the gap between effort and accomplishment.
Closing Words:
In the symphony of success, family, courage, positivity, and patience harmonize to compose a melody worth listening to. Coach Junid’s journey is a testament that success is not just a destination; it’s a narrative shaped by those who believe in us, the challenges we conquer, and the resilience to persist.
Feedback & Reviews
CHECK OUT WHAT SOME PEOPLE ARE SAYING ABOUT OUR PROGRAMS AND WORK
“I would highly recommend this workshop to others. Tips I learned was how to be calm and patient when dealing with customers”
Mr. Zulkifly
Head of Security
“I will recommend others to join this workshop to get skills in customer service”
Mr. Asfal Fuad
IT Head of Section
“Most important thing I learn today is about ethics in doing business”
Mr. Mohd Yazid
General Manager
What Can I Do for You?
Elevate Your Business with Tailored Customer Service Excellence! Ready to skyrocket your profits and transform your customer service game? Let’s have a strategic conversation on how I can be the catalyst for your business growth.
Current Challenges? Turn Them Into Opportunities:
If you’re facing hurdles like low sales, diminished customer retention, and dwindling profits, it’s time to reevaluate your customer service strategies. Together, we’ll identify the pain points and unveil opportunities for improvement.
Revolutionize Your Approach: It’s not just about customer service; it’s about crafting a winning strategy that boosts consumer commitment, enhances satisfaction, and propels revenue growth—faster and better. Let me guide you in developing your customer service to unprecedented heights.
Fast-Track Your Success Journey: Don’t let challenges hold you back. Together, let’s propel your business to new heights with customer service strategies that deliver real and rapid results!
New Strategies for Success: Whether you’re aiming to acquire new customers or secure repeat orders, implementing fresh strategies is key. I specialize in designing practical and effective plans tailored to your business needs, ensuring you get on the fast track to results.
FREE Consultation – Your Gateway to Success:
I’ve set aside a FREE Consultation exclusively for you! This personalized session will delve into your specific needs, laying the foundation for a customer service plan that aligns with your business goals. If we find synergy and believe it’s a good fit, you might even join the ranks of my EXCLUSIVE CUSTOMERS.
Need Advice?
Connect with Me : Let’s discuss how strategic customer service can unlock new dimensions of success for your business. Click the link to schedule your FREE Consultation today!